Common Questions
Clear Answers

Yes. We specialise in custom website design. Every website we create is designed to match your brand, goals, and audience. We don't reuse designs or take shortcuts.

Most websites take between 4 to 8 weeks. This depends on the size of the site, your content, and how quickly feedback is provided.

Absolutely. You're involved at every major stage — from early concepts to the final review.

Yes. We can improve your existing site or rebuild it if needed. We'll assess what's working and what needs to change.

Yes. All our websites are responsive. They work smoothly on phones, tablets, and desktops.

Yes. We design ecommerce websites that are easy to manage and help drive sales.

We primarily build ecommerce sites using WooCommerce for WordPress. It gives you full control and flexibility.

Yes. We set up and test payment options like Stripe, PayPal, and bank transfers — so your store is ready to sell.

Yes. You'll be able to manage products, pricing, and stock through a simple backend system.

Yes. All sites include SSL encryption and secure checkouts. 2FA is also available.

WordPress is powerful, flexible, and trusted by millions of businesses. It gives us full control to build a site that fits your needs.

Not at all. We'll train you on how to update pages, images, and blogs. You'll be confident managing your site.

Yes. We can audit your current setup and fix performance, security, or design issues.

Yes. We have maintenance plans that ensure your WordPress and plugins are always up to date. We also back up your website as part of this service.

Yes. We optimise every aspect of your WordPress site — caching, image handling, and performance.

SEO (Search Engine Optimisation) helps your website show up in search engine rankings. It drives more traffic by matching your content to what people are searching for.

It usually takes 3 to 6 months to see strong results. This also depends on your competition, keywords, and site history.

Yes. We optimise for Brisbane, the Gold Coast, Sunshine Coast, or any location. Local SEO helps you get found in Maps and nearby searches.

We handle technical SEO, on-page SEO, keyword research, local optimisation. We also create content and undertake ethical link building. Our SEO is tailored to your business.

No. SEO works best with ongoing refinement. Search trends change, and we adjust to keep you ahead of your competitors.

Our digital marketing services include SEO, Google Ads, social media ads, landing pages, email campaigns, and conversion optimisation.

Yes. We plan, create, and manage ad campaigns across Google, Facebook, and Instagram. We also track and improve performance.

Yes. We create automated email campaigns that connect with your audience, nurture leads, and build repeat business.

Yes. We tailor strategies to your goals and budget — no matter your business size.

Absolutely. When your SEO and marketing work together, you get better results across all channels.

Yes. We offer ongoing support for updates, SEO, content, and performance — as needed.

Yes. We can troubleshoot and fix technical issues, even if we didn't build your original site.

Of course. We handle new pages, design tweaks, or upgrades as your business evolves.

Yes. We show you how to edit your website, post blogs, or manage products. We provide full user manuals with simple instructions.

You can contact us directly by phone or email. We respond quickly. We do not believe in support ticketing systems.

We're based in North Lakes, Brisbane. But we work with businesses across Queensland and throughout Australia.

Scorched Media has been designing websites and delivering SEO since 2001.

You'll work directly with our core team — no hand-offs or account managers. We handle design, content, SEO, and support in-house.

We focus on clarity, results, and long-term support. No false promises. Just smart strategy and proven outcomes.

Yes. We've worked with clients from all types of industries — professional services, trades, medical, e-commerce, education, retail, mining and more.

Pricing depends on your goals, content, and features. We offer fixed pricing — no surprises. Ask for a free quote.

We begin with a free consultation. We learn about your goals, then recommend a strategy that fits.

That's fine. We guide you through the process, explain your options, and help define the right solution.

Yes we do. We have a range of packages to fit most budgets. We also specialise in custom website design and are happy to tailor a quote that meets your needs and budget.

No lock-in contracts for websites. For ongoing SEO or marketing, we work month-to-month — based on results and trust.